and over the billing aspect, that’s more horrendous! Purchased a fresh telephone as my agreement was up for renewal on the web was speculated to get $one hundred credit rating by no means showed up despatched the phone through mail the way they explained to me to copyright Publish and acquired it. I obtained a textual content message declaring they received it and my credit rating are going to be on my Monthly bill, but yet my bill came and so they still demand me for it. After i named. That they had the audacity to mention that the cellphone wasn’t the phone they were being expecting?! What other mobile phone could it happen to be? It was their mobile phone they sent me two several years ago?! Along with the carry it back plan?! They told me they might explore it and e mail me again by no means bought an email. They identified as me back again and we’re trying to say it was a technical issue with my cellphone the same agent who is speculated to have taken care of me?
Pro was ready to stroll me by way of my difficulty and served pinpoint where by the problem was happening and recommended me of another so I could get my occupation concluded. I so appreciated his enable and tolerance in going for walks me by means of the various eventualities. He followed up with details on my subsequent measures.
• A colleague who is usually a Telus customer showed me his approach details, and he is receiving an analogous plan for drastically much less while not having to get equipment, which contradicts what Abdul informed me.
If an automatic assistant asks for the reason of your connect with, point out "I want to make payment arrangements for my mobility Invoice".
How do I notice that man or woman. I feel I am heading into telus billing support a new billing cycle And that i happen to be running in circles for weeks
I'd also like to know why this was taken out? Seems Silly that we now should contact tech support to do a thing that we didn't require the for Formerly
If my problems will not be tackled, I will likely be compelled to escalate this even more, together with towards the Office environment from the President, the media, and the greater Organization Bureau.
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Resolved discussions is going to be closed and saved for ninety times, and will be accessed while in the Concept Centre within the My TELUS app.
If an automated assistant asks for The rationale within your simply call, point out "I wish to make payment preparations for my mobility Monthly bill".
Thank you to your interest to this matter. I stay up for a prompt and satisfactory resolution.
The TELUS team acknowledges that our operate spans quite a few Territories and Treaty places and we have been grateful for the standard Knowledge Keepers and Elders who're with us nowadays, those who have gone right before us and the youth that encourage us.
My pro is an extremely patient male. He taught me how to fix my problem in numerous easy measures. What’s extra, he guided me via every move, sometimes in excess of as soon as. I'm definitely grateful!
The TELUS workforce acknowledges that our function spans many Territories and Treaty spots and we're grateful for the normal Know-how Keepers and Elders that are with us currently, individuals who have absent in advance of us as well as the youth that encourage us.
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